Feedback Survey

General Information

How would you rate our concern for you & your pet’s privacy?

How often have you visited our practice within the past year?

First Visit
2-5 Visits
More then 6

Would you recommend this facility and its staff to your family and friends?

Yes
No

Scheduling Your Appointment

Did you schedule an appointment by phone, online or did you drop in?

Scheduled by Phone
Scheduled Online
Drop In

If you scheduled an appointment, did you have to wait longer than expected?

Yes
No

How easy was it to make an appointment?

Was the person who scheduled your appointment courteous and helpful?

Day of Your Appointment

How would you rate the courtesy of the reception staff?

Did you wait beyond your scheduled appointment time?

Yes
No

If yes please estimate length of time:

How long did you wait before you were contacted by a team member?

0-5 Minutes
5-20 Minutes
20-40 Minutes
More then 40 Minutes

Were you asked to pre-book your next appointment before leaving the clinic?

Yes
No

Appearance of the clinic

Did the exterior of the clinic appear neat and tidy?

Yes
Somewhat
No

If you purchased food were you informed about our webstore?

Yes
No
N/A

If no please explain:

The Medical Support Staff

Did the support staff member clearly identify themselves & their qualifications?

Yes
No

How would you characterize the concern that the technician/assistant showed?

Did the technician/assistant respond to your requests within a reasonable period?

Yes
No

How would you rate the professionalism and competence of the technician/assistant?

The Doctor

Which veterinarian did your pet see?

Dr. Kathy Marchildon
Dr. Kylie McCall
Not Sure

Did you feel that your veterinarian spent an adequate amount of time with you? (either in person or by phone)

Yes
No

Did you feel that the veterinarian truly cared about the wellbeing of your pet?

Yes
Somewhat
No

Did the veterinarian perform a thorough examination and explanation of your pet’s condition & treatment options with you?

Yes
Somewhat
No

Were your questions answered to your satisfaction?

Yes
No

Additional Feedback

Please list any areas in which our service could be improved:

If you had concerns about your visit and would like to be contacted by the office manager, please leave your name and the preferred method of contact below. We would like the opportunity to make your experience a positive one.

Please share any additional comments: